Highcast - Privacy Policy

For your convenience, we have translated the French version of this page to English. This translation is for information purposes only, and the official version of this page is the French version.
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At Highcast, the protection of your personal data is a priority.

When you use the website https://www.highcast.co (the "Website") and/or the platform https://your-subdomain.highcast.co (the "Platform") we may collect personal data about you.

The purpose of this policy is to inform you about how we process such data in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals regarding the processing of personal data and on the free movement of such data (the "GDPR").

1. Who is the data controller?

The data controller is Highcast, SAS, registered in the Nanterre Trade and Companies Register under number 904 277 530 and whose head office is located at 65 rue de la Croix 92000 Nanterre ("We"), when you visit our Site or in the context of managing our contractual relationship.

2. What data do we collect?

Personal data is data that can be used to identify an individual directly or by cross-checking with other data.

We collect personal data in the following categories:

Identification data (lastname, firstname, email, postal address, phone number) ;
Login data (connection logs, encrypted passwords) ;
Navigation data (IP address, pages views, date and time of connection, browser used, operating system, user ID, IFA) ;
Any information you wish to send us as part of your contact request ;

Mandatory data are indicated when you provide us with your data. They are indicated by all means.

3. Sur quelles bases légales, pour quels objectifs et pendant combien de temps conservons-nous vos données personnelles ?

Goals	Legal Bases	Shelf life
Provide our services available on our Platform through your account	Execution of the contract that you or your company have with Us	Your data is kept for the entire duration of your account. Your connection logs are kept for 6 months or 1 year. In addition, your data may be archived for evidential purposes for a period of 5 years.
Carry out operations related to the management of our customers concerning contracts, invoices and follow-up of the contractual relationship with our customers	Execution of the contract that you or your company have with Us	Personal data are kept for the whole duration of the contractual relationship. In addition, your data may be archived for evidential purposes for a period of 5 years.
Build a file of customers and prospects	Our legitimate interest in developing and promoting our business	For customers: data is kept for the whole duration of the contractual relationship. For leads: data is kept for a period of 3 years from your last contact.
Send newsletters, solicitations and promotional messages	Our legitimate interest in retaining and informing our customers and prospects of our latest news	The data is kept for a period of 3 years from your last contact with Us.
Respond to your information requests	Our legitimate interest in responding to your requests	Data is kept for the time required to process your request for information and deleted once the request has been processed.
Comply with legal obligations applicable to our business	Comply with our legal and regulatory obligations	Your invoices are archived for a period of 10 years. Data related to your transactions are kept for 5 years.
To elaborate statistics (of navigation, of the audience of the Site, etc.) and to improve the functionalities of the Site through the deposit of audience measurement cookies	Your consent OR Our legitimate interest in analyzing the composition of our customer base and improving our services	Data is kept for 25 months.
Manage requests for the exercise of rights	Our legitimate interest in responding to your requests and keeping track of them	If we ask you for proof of your identity, we will only keep it for the time required to verify your identity. Once the verification is complete, the proof of identity is deleted. If you exercise your right to object to receiving prospecting, we keep this information for 3 years.

4. Who are the recipients of your data?

People who will have access to your personal data:

The staff of our company;
Our subcontractors: hosting provider, newsletter mailings provider, audience measurement and analysis services provider, email service provider, secure payment service provider, billing tool, CRM tool, cookie management tool, form creation tool;
Our Partners;
If applicable: public and private organizations, exclusively to meet our legal obligations.

5. Will your data be transferred outside the European Union?

Your data is kept and stored for the duration of the processing on the servers of the company Google Cloud Platform, located in the European Union.

Within the framework of the tools we use (see article on the recipients concerning our subcontractors), your data may be transferred outside the European Union. In this context, the transfer of your data is secured by means of the following tools:

Either the data is transferred to a country that has been the subject of an adequacy decision by the European Commission, in accordance with Article 45 of the GDPR: in this case, this country provides a level of protection deemed to be sufficient and adequate to the provisions of the GDPR ;
Either the data is transferred to a country whose level of data protection has not been recognized as adequate to the GDPR: in this case these transfers are based on appropriate safeguards indicated in Article 46 of the GDPR, adapted to each provider, including but not limited to the conclusion of standard contractual clauses approved by the European Commission, the application of binding corporate rules or under an approved certification mechanism.
Either the data is transferred on the basis of one of the appropriate safeguards described in Chapter V of the GDPR.

6. What are your rights to your data?

You have the following rights regarding your personal data:

Right to information : This is the reason why we have drafted this policy. This right is provided by articles 13 and 14 of the GDPR.
Right of access : you have the right to access all your personal data at any time, in accordance with Article 15 of the GDPR.
Right of rectification : you have the right to rectify at any time your inaccurate, incomplete or obsolete personal data in accordance with Article 16 of the GDPR
Right to restraint : you have the right to obtain the restriction of the processing of your personal data in certain cases defined in Article 18 of the GDPR.
Right to erasure : you have the right to request the deletion of your personal data, and to prohibit any future collection of your personal data on the grounds stated in Article 17 of the GDPR.
Right to lodge a complaint with a competent supervisory authority. (in France, the CNIL), if you consider that the processing of your personal data is a violation of the applicable texts, in accordance with Article 77 of the GDPR.
The right to set guidelines for the conservation, erasure and disclosure of your personal data after your death.
Right to withdraw your consent at any time : for purposes based on consent, Article 7 of the GDPR states that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing done before the withdrawal.
Right to portability: under certain conditions specified in Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a standard machine-readable format and to require its transfer to the recipient of your choice.
Right to object : under Article 21 of the GDPR, you have the right to object to the processing of your personal data. Please note, however, that we may continue to process them despite this objection, for legitimate reasons or the defense of legal claims.

You can exercise these rights by writing to us at the address below. We may ask you to provide additional information or documents to prove your identity.

7. What cookies do we use ?

To learn more about cookie management, please see our Cookie Policy.

8. Contact point to exercise your rights

Contact email : contact@highcast.co
‍Contact address : 65 rue de la Croix 92000 Nanterre

9. Changes

We may modify this policy at any time, in particular to comply with any regulatory, legal, editorial or technical changes.
These changes will apply as of the effective date of the modified version. You are invited to regularly consult the latest version of this policy.
Nevertheless, we will keep you informed of any significant changes to this Privacy Policy.

Entry into force : February 1, 2023